A: We are happy to take orders through email and over the phone. We handle most of our payments through email invoices and the online store, but will consider payments by mail. Please contact us with your order by email/phone and we will help you be able to pay another way.

A. We can not issue refunds or cancellations. If you don’t like the sound of pickups that you have purchased, we will do one(1) exchange within 15 days of delivery to help you get the sound that you are after. All shipping costs for exchanges sent to Porter Pickups LLC are the customer’s responsibility.

If you have any questions about our products, we encourage you to use our “Pickup Chooser” before you purchase. We are always happy to help and talk tone!

A: Due to the custom options that we offer, most orders are around 10 business days, stock orders ship within a few days.

A: You will receive a tracking email when it ships.

A: Yes, we ship all over the world. Our cart should calculate shipping to your country.

A: Our shopping cart uses a fixed weight shipping and it can estimate high for international shipping. This is hard for us to measure due to the limitations of the software. Please contact us if your estimated shipping seems to high. We always refund the difference if shipping is too high and we can mail it cheaper. Many times a higher amount will qualify for express shipping in the case of International orders.

A: Pricing is set by weight and postal service rates.

A: You can choose UPS or USPS.

A: Buyer is responsible for all import fees.